Socket is the personal automation app where you describe the job and your agents handle the rest. This page is the fastest way to get help with your account, subscriptions, Watts, bug reports, store-related questions, and early-access routing.
Need help with Socket?
For help with the app, email [email protected]. If your question is about account privacy or data deletion, use the instructions in our Privacy Policy so we can verify the request correctly.
When you write in, include as much of this as you can:
- The email address tied to your Socket account
- Your device model and operating system version
- Your Socket app version
- What you expected to happen and what happened instead
- Screenshots or screen recordings if they help explain the issue
Launch and product questions
If your question is about early access, new feature ideas, or the launch itself, start with the founding members list. If you want to share a reproducible product issue with technical detail, open a GitHub issue.
Privacy and legal
Privacy requests can go to [email protected]. Formal legal notices can go to [email protected].
Frequently Asked Questions
What are Watts and how do they work?
Watts are the usage unit Socket uses to measure how much work your agents do for you. Every plan includes a monthly Watt allowance. Bigger jobs, more complex Applets, or more frequent runs use more Watts than lightweight tasks.
How do I manage my subscription?
Socket subscriptions are managed through the Apple App Store or Google Play. Open the subscription settings for the store account you used to sign up if you want to change plans, cancel, or review billing details.
How do I request data deletion?
Follow the instructions in our Privacy Policy. That page explains how to request deletion, what we delete, and what records we may need to retain for legal or security reasons.
How do I report a bug?
Email [email protected] with the steps that led to the problem, what you expected, what you saw instead, and any screenshots. Including your device model, operating system version, and app version helps us reproduce the issue faster.
Policies
You can review our Privacy Policy and Terms of Use for the details on data handling, subscriptions, and how the service works.
Stedfast Softworks LLC Email: [email protected] Website: https://socket.link/support